Information We Collect

At Deepchand Bakers, we collect information that you provide directly to us when you use our website, contact forms, ordering workflows, or ChatGPT app. This may include:

• Name, email address, phone number, and preferred contact method.
• Order, enquiry, product, pickup or fulfilment date, budget, event, serving count, flavour, theme, and dietary preference details.
• Messages, support requests, newsletter preferences, and any reference information you choose to share.
• ChatGPT app inputs and outputs, including bakery search queries, item detail requests, custom cake brief details, and confirmed enquiry content.
• Basic technical information needed to operate and protect our services, such as request time, IP-derived rate limiting data, browser or device information, and server logs.

How We Use Your Information

We use the information we collect to:

• Process, plan, price, confirm, and fulfil bakery orders and enquiries.
• Prepare product suggestions, item details, custom cake briefs, and enquiry summaries in the ChatGPT app.
• Send order, enquiry, pickup, delivery, support, and availability updates.
• Store contact enquiries, notify the Deepchand Bakers team, and follow up with you through your chosen contact method.
• Send marketing communications only when you consent or where permitted by law.
• Maintain service security, prevent abuse, debug issues, improve product information, and comply with legal obligations.

Information Sharing

We do not sell or rent your personal information. We may share information only as needed with:

• Deepchand Bakers and Deepchand Group staff who handle bakery enquiries, orders, support, and operations.
• Service providers that host, secure, store, or transmit our website, ChatGPT app, database records, emails, and logs, including hosting, database, email delivery, and analytics or security providers.
• OpenAI when you use the Deepchand Bakers ChatGPT app, because your ChatGPT conversation and tool calls are processed through ChatGPT and OpenAI systems under their applicable terms and privacy controls.
• Professional advisers, payment or delivery partners where relevant to an order, and authorities when required by law or to protect rights, safety, and security.

Data Retention

We keep personal information only for as long as needed for the purposes described above. Enquiries and order-related records are generally retained for customer service, accounting, dispute resolution, and legal compliance, then deleted or anonymised when no longer needed. Security logs and rate limiting records are kept for a shorter period unless needed to investigate abuse or service issues.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of information that we no longer need to retain.
• Withdraw consent or opt out of marketing communications.
• Ask how your information is used, shared, and retained.

You can exercise these controls by contacting us using the details below. If you use the ChatGPT app, you can also manage ChatGPT conversation history and related controls in your OpenAI account settings.

Contact Us

If you have any questions about our Privacy Policy, please contact us at:

Email: [email protected]
Phone: +919437700019
Address: Gandhi Chowk, Bhawanipatna, Kalahandi, Odisha, India 766001

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

Last Updated: June 27, 2026